When does the delivery take place?

Send flowers online with same day delivery within India with Florimaya.All orders placed between Monday to Saturday before 03.00pm will be sent on the same day.
All orders placed on Sunday before 11.00am will be sent on the same day
Note: Orders with destination outside Mumbai must be placed 24 hours in advance.
All other orders will be sent at the time and date requested.
Send fresh and long lasting flowers within India as we have same day flower delivery.
We provide International Flower Delivery.

Which payment methods do you accept?

We accept payments by credit card, Net Banking, Mobile Payment and Monthly Bill Payment for Corporates.

Is it safe to use a credit card on your web-site?

This web-site is protected by the best security standards online - Firewall and Secure Socket Layer (SSL).
After we charge your card we erase it from our data base.

Which credit cards do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, Diners. If for any reason we are not able to process your credit card payment, we will contact you as soon as possible.

Can an order be placed for a future date?

Sure. A future delivery date should be specified in the correct field on the order form. Unless otherwise specified, the order will be sent on the same day.

Can I cancel my order?

When a customer places an order at Florimaya’s website or over the phone, they will receive a confirmation by email / fax / sms, which will be considered as a contract. In case that the customer requests cancellation, they will be charged a cancellation fee as follows:
Cancellation up to 2 days prior to the delivery date of the order there will be no charges.
Cancellation request received 24 hours prior to delivery date the customer will be charged 25% of the cost of the purchases made. The payment will be reimbursed within 30 days of cancellation.
If Florimaya receives a cancellation request in less than 24 hours before the delivery date, we will do our best to cancel the order and to charge only the 25% cancellation fee. However, if it is not possible to cancel the order the customer will be charged 100% of the order cost.
To amend or cancel your order, please contact the Florimaya Customer Service Team on +91-99875 – 58888. Our offices are open from 8am until 5:00pm Monday to Saturday, 8.00am to 1.00pm on Sunday.

Can I send flowers on Sundays?

Yes, you can send your flowers on Sundays also. If you’re placing the order on a Sunday, it has to be placed before 11:00am to ensure same day delivery.

Can I send flowers that don't appear in your catalogue?

Yes, in most cases you can. For personally customized orders please contact us. We will do everything we can to satisfy your request. You can also choose the closest bouquet from our catalogue and add in the remark field the changes you would like to make and the additional budget.

How much do the deliveries cost?

The delivery cost is included in your purchase price.

How do I know that you have received my order?

You will receive an automated email when we receive your order in our system.

How can I check on the status of my order?

We will send you 2 more emails apart from the first one. You will receive an email when the local florist receives and confirms your order and a third one when the delivery is made. You can also learn about the status of your order by clicking on the link below and logging into your account.

How do I know my order was delivered successfully?

You will receive a confirmation email after your order has been delivered. You can also check on the status of your order in your account.

What happens if the recipient customer is not at the delivery address?

If possible we will leave the flowers with a neighbour and put a note on the recipients door. Otherwise we will take the flowers back to the shop and leave a note on the recipients door.

Will the flowers delivered be the same as the photo seen online?

In most case yes, though in some seasons, special flowers are not available.
We will do our best to match the purchased bouquet and flowers

Which flowers include a vase?

If at the description text of a bouquet it’s not stated that the flowers include a vase then you have to choose from the additional items in the buying process to add a vase.