Processing of Orders

To ensure deliver of your requested flower arrangements / gifts on the date specified, we require complete, accurate details of the recipient, address details, postal code and contact number(s)

The orders will be processed only if full payment details are given. We accept payment by all major credit cards. To see the list of available payment options click here. We cannot accept orders from customers under the age of eighteen (18) years. If you are experiencing any problems processing your order / payment, please call our Help Line on +91 - 99 87 55 88 88. You will be issued an order reference number for any future correspondence. The status of your order can be traced on our homepage by clicking on Order Tracking.

The discounts offered by us on every fifth purchase do not apply on the delivery charges. By clicking the ‘Check Out’ button on the order form; you are consenting to accept our Sales Conditions. Changes to these sales conditions may be made from time to time, the latest sales conditions will be displayed on the Florimaya.com website.

Acceptance of goods

In view of the type of goods sold, any complaint concerning them in addition to a complaint concerning their freshness, shall reach the Florimaya customer service department within two days of the delivery of such goods. Our liability in all such cases, as a maximum, is limited to the repayment of the price paid, to the exclusion of any other compensation. Complaints referring to a specific delivery shall not exert any influence on preceding or subsequent orders and deliveries. The customer shall still have the obligation to pay the price for earlier or later orders.

Delivery Timings

Florimaya offers the same-day guaranteed delivery on most floral orders placed before 03.00pm.
Monday - Saturday: Orders placed before 03:00pm can be delivered the same day. Orders placed after this time can be delivered on the next available delivery day

Sunday: Orders placed before 01.00pm can be delivered the same day, orders placed after this time can be delivered on the next available delivery date.

Scheduled Deliveries

Florimaya can guarantee delivery on a specific day, up to 1 month in advance. However, we cannot guarantee a specific delivery time during that day. The recipient is called by our sales team to ensure delivery on the date requested.

Holiday Deliveries

Florimaya is particularly busy on special occasions, so it’s important to place your order early.
Christmas, New Year and Valentine’s Day: These are the busiest days of the year for florists, so to ensure that your recipients get their flowers / gifts on these days, we request you to place your orders 48 hours in advance. Orders placed after this may be delivered the following day.

Delivery conditions to Hospitals

Customers should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order. However, if the hospitals permit the deliveries of bouquets, please indicate the name and telephone number of the hospital, and the recipient’s ward and room number.

Delivery conditions for Hotels

Florimaya guarantees delivery to the hotel reception only. For delivery to hotels, please indicate the name, address and phone number of the hotel along with the name of the recipient and the room number.

Substitution Policy

Florimaya reserves the right to change all or some of the contents or packaging for all requested floral arrangements or gifts without notice. All products are subject to availability. However, every effort is made to fill your orders as closely as possible to the pictures from which you are ordering. In rare cases, a city or region may not have some items in stock that are advertised on the web site, in these instances a substitution of equal or greater value will be made after approval from the customer. This is standard practice by florists worldwide. Florimaya provides its customers in Mumbai / Pune an exclusive service of sending the picture of the bouquet ordered by the customer for approval of its design, prior to delivery.

In a situation that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full and no later than 30 days after the intended delivery date.

Delivery Addresses

Florimaya is not responsible for unsuccessful deliveries of flowers, plants and preserved items arising from incorrect addresses supplied by the sender, the recipient not being present at the time of the delivery to the address supplied by the sender, decreased flower and plant quality due to an incorrect address supplied by the sender, or due to a re-route requested by the sender. If a customer has placed the wrong delivery information and is not able to provide new details he will be charged in full for the order. In absence of the recipient, the customer can collect the goods from our office within 2 days, keeping in mind the limited keeping quality of perishable products.

Cancellation Policy

When a customer places an order at Florimaya’s website or over the phone, they will receive a confirmation by email / fax / sms, which will be considered as a contract. In case that the customer requests cancellation, they will be charged a cancellation fee as follows:
Cancellation up to 2 days prior to the delivery date of the order there will be no charges.
Cancellation request received 24 hours prior to delivery date the customer will be charged 25% of the cost of the purchases made. The payment will be reimbursed within 30 days of cancellation.

If Florimaya receives a cancellation request in less then 24 hours before the delivery date, we will do our best to cancel the order and to charge only the 25% cancellation fee. However, if it is not possible to cancel the order the customer will be charged 100% of the order cost.
To amend or cancel your order, please contact the Florimaya Customer Service Team on +91 - 99 87 55 88 88. Our offices are open from 8am until 5:00pm Monday to Friday, 8.00am to 1.00pm on Saturday.

Consumer Rights

Florimaya is fully committed to providing its customers the best possible floral and gift delivery service. In any event, if you are not satisfied with the service that you have received please let us know via our customer services department and your complaint will be investigated. If we are convinced that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.

You may reach us

By Phone
+91 - 99875 - 58888

By post

Florimaya
9, Ground Floor, Parasmani,
Laxminarayan Lane, Matunga (C.R.),
Mumbai - 400 019
Maharashtra, INDIA.

By e-mail:
customerservice@florimaya.com

Disclaimer

We accept no responsibility or liability for any defects or interruption of our service, whilst we agree to use our reasonable endeavors to ensure that the Florimaya website and Telesales Department is fully operational and error-free, we cannot guarantee that this will always be the case.

We shall be released from our obligations under these Sales Conditions in case of a force majeure or in light of any event beyond our reasonable control, (i.e.: acts of god, natural calamities, riot, strikes, accidents, etc.) which renders the provision of the Florimaya website and service impossible or impractical.
We eliminate all liability for any claims, losses, demands and damages, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Florimaya website and service, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Sales Conditions affects or will affect you or the recipient's statutory rights in relation to the quality or description of the Florimaya Products supplied.

General

Florimaya reserves the right to amend the Sales Conditions. As a customer you are requested to review the Sales Conditions on each occasion you access the Florimaya website. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new sales conditions. Additionally, we also reserve the right to suspend or restrict access to the Florimaya website for any reason at any time. Your purchase will be deemed to have occurred in the India. These Sales Conditions shall be governed by and construed in accordance with the Law and the parties agree to submit to the exclusive jurisdiction of the Local courts.

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